Everyone likes to be admired. It’s a sign you are doing something positive, something others want to replicate. In the case of a big business such as Killam Apartment REIT, that admiration is even more important because it belongs to everyone involved in the company, from the CEO down to its support staff, who are all an integral part of the company’s continued success.
A fundamental part of this success stems from Killam’s commitment to both its clients and its employees. In fact, in 2017, Killam was named one of Canada’s Most Admired™ Corporate Cultures by Waterstone Human Capital. This national program is awarded every year and recognizes best-in-class Canadian organizations for having cultures that enhance performance and sustain a competitive advantage.
“Being recognized for our culture is something we should all be proud of. This could not be accomplished without the engagement of our team, and in particular, a united and ongoing commitment to our core values,” says Philip Fraser, president and CEO.
“At Killam, we believe in our people, and our people believe in our product and our communities,” says Colleen McCarville, vice president of human resources, who adds that the company’s mission is, “To have caring staff who deliver clean, safe, quality housing to tenants who are proud to call our properties home.”
Killam’s core values
Strong customer relationships — caring for their residents, transparent tenant policies and fair treatment, exceptional customer service, quick maintenance response and follow through on requests.
Creative solutions — sharing ideas, thinking outside the box,
Curb appeal — caring for the
Do the right thing! — Killam’s simplest and by far most important value is to always do what is right. The company expects a high degree of integrity, honesty and transparency in all of its operations. Killam understands that doing the right thing for its employees, for residents and for the greater community is simply the best strategy to be successfu1.
These core values start at the top of the company and extend to every employee in the company, which then extends to Killam’s clients.
“The many top performers at Killam embody the values of the company in their daily work. They walk and talk about core values, our corporate strategy and their commitment to doing what is right in both our employee community and the resident communities we build, manage and serve,” Fraser says.
And Killam wants everyone to know what they are doing to create a positive corporate culture. They regularly engage in competitions and surveys to bring awareness to their brand and they have been successful in being named a ‘Top Employer’ in Atlantic Canada (Best Companies Group), the Top Small/Medium Employer in Canada (Mediacorp), as well as the Atlantic Top Employer (Mediacoxp) and an Employee Recommended Workplace (Morneau Shepell) among others.
“We are proud of these awards, many of which have been largely based on direct employee feedback. More important than these overt messages, however, are the word of mouth messages that treating our people well encourages. We know that happy, engaged staff will speak positively about their workplace and that the word spreads,” says McCarville.
It is widely known that corporate culture is a key driver of financial performance.
“We are pleased to report that we have seen the benefit of a strong, healthy culture in our results over the past few years,” Fraser adds.
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